Bank Transfer – This is our preferred method.  If you have received a letter from us the bank details to which you are required to make payment will have been stated.  They will either be by our clients (your suppliers) bank details or our client account which is an HSBC account ending in 8367.

If you do not have the account details to hand call us on 020 7249 3888 quoting your reference number and we will provide the necessary details.

If you are still paying by cheque or postal order you will need to send them directly to your original supplier or to HCS Ltd at 86-90 Paul Street, LONDON EC2A 4NE

Most of our clients take credit or debit card payments or PayPal payments. If this is your preferred method, please call us on the above number and we will instruct upon the options available.

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commercial debt collection

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Commercial Debt collection

It is our ethos that it is best policy to allow the debtor the opportunity to put their case forward. Often a debt remains unpaid due to a dispute, which, even if our client rejects it out of hand, we will investigate any claims made to quickly ascertain relevance and credibility. Where the claim is rejected or spurious, we inform the debtor promptly and of the next course of action.

Where the debtor engages in the process, matters are usually resolved without recourse to litigation, where not, we commence the requisite process.  Where legal intervention is required we issue the necessary notice of intended action (dependent upon Pre-Action Protocols as laid down in the Civil Procedures Rules and related practice directions therein) or proceed to enforcement, including door step collection where appropriate.

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Tracing and process serving

Both of these services are supplied by qualified and pre-approved external agencies with whom we have worked for many years and have a proven track record of success.

Tracing, like our debt recovery is on a No Result, No Fee basis for basic trace services. Financial traces and investigations are payable by fee but vary greatly so a quotation can be supplied upon specific request.

Process serving is a fee based service and the cost depends upon what is being served and upon whom. Fees range between £100 and £200 but we do not instruct agents without our clients consent and the fee is always clarified and agreed before formal instruction.

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Litigation

All pre-litigation is conducted in house.  We firmly believe that only in the rarest of cases should the matter proceed through the courts, however, this does of course happen.

Through our established relationships with a multitude of legal professionals when a claim needs to be issued we do so quickly and usually with minimal involvement of our clients. No action is taken without a full financial briefing beforehand, and HCS will usually handle any initial outlay only passing on the costs where successful.  For larger claims, such as those in the intermediate track and above an individual quotation will be supplied and procedure will apply.

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